Privacy Policy

This Privacy Policy explains how Drakaris Casino ("Drakaris," "we," "us," or "our") collects, uses, discloses, and protects the personal information of players who visit our website or hold an account with us (the "Services"). By registering an account, depositing funds, or otherwise using the Services, you confirm that you have read and understood this Policy and consent to the practices described below.

1. Information We Collect

We collect information in the following categories:

• Account and identity information. Full name, date of birth, residential address, email address, phone number, and government-issued identification documents provided during registration or identity verification (KYC).
• Financial information. Payment method details, deposit and withdrawal history, transaction amounts, and currency preferences. Full card numbers and banking credentials are processed by our licensed payment providers and are not stored in full on our servers.
• Technical and usage information. IP address, device type, browser type, operating system, session duration, pages visited, referring URLs, and gameplay activity such as games played, stakes, wins, and losses.
• Communications. Records of correspondence with our support team via live chat, email, or phone, including any documents submitted as part of a support request.
• Marketing preferences. Your opt-in or opt-out status for promotional emails, SMS, and push notifications.

2. How We Use Your Information

We use collected information to:

• Create, verify, and maintain your player account
• Process deposits, withdrawals, and bonus credits
• Detect and prevent fraud, money laundering, and underage or self-excluded play
• Comply with licensing, tax, and regulatory obligations
• Operate our VIP program, cashback calculations, and tournament leaderboards
• Send account, transactional, and (where consented) promotional communications
• Analyze site performance and improve game selection, payment options, and customer support
• Respond to support inquiries and resolve disputes

3. Legal Basis for Processing

Depending on your jurisdiction, we process your data on one or more of the following grounds: performance of the contract between you and Drakaris (i.e., operating your account), compliance with legal and regulatory obligations, our legitimate interests in operating and securing the Services, and, where applicable, your consent (for example, for marketing communications).

4. Sharing Your Information

We do not sell your personal information. We may share data with:

• Payment processors and banking partners, to complete deposits and withdrawals
• Identity verification providers, to confirm age and identity
• Regulators and licensing authorities, where legally required
• Fraud prevention and anti-money-laundering services
• IT hosting and infrastructure providers, under data protection agreements
• Law enforcement, where compelled by valid legal process

Any third party receiving your data is contractually bound to protect it and use it only for the purpose it was shared.

5. Data Retention

We retain account and transaction data for as long as your account is active and for a further period afterward as required by applicable licensing, anti-money-laundering, and tax regulations (typically five to seven years following account closure, unless a longer period is required by law). Marketing data is retained only until you withdraw consent.

6. Your Rights

Depending on your jurisdiction (including rights available to residents of Canada under applicable privacy legislation), you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to our legal retention obligations
• Withdraw consent to marketing communications at any time
• Request a copy of your data in a portable format
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at а.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to keep you logged in, remember your preferences, measure site traffic, and personalize promotional content. You can control cookie settings through your browser at any time; disabling certain cookies may affect site functionality. For details, see our Cookie Policy.

8. Data Security

We apply industry-standard technical and organizational safeguards, including encryption in transit, access controls, and regular security reviews, to protect your data against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your data may be processed in countries outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place consistent with applicable data protection law.

10. Children's Privacy

The Services are strictly intended for individuals who have reached the legal gambling age in their jurisdiction (18 or 19+, depending on province). We do not knowingly collect data from minors. Accounts found to belong to underage individuals will be closed and any funds handled in accordance with applicable regulations.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated via email or a notice on our website. Continued use of the Services after changes take effect constitutes acceptance of the revised Policy.

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